Work Yesterday

At work yesterday we had a customer service training meeeting. We looked at a list of attributes that are found in good customer service reps and separated them into 3 categories: 1-things we needed to work on, 2-things we were fairly good at, and 3-things we were great at. In the category of things I needed to work on I put being friendly and upbeat. We then had to come up with a specific course of action to improve in these areas. My plan of action was to get more sleep, or a boyfriend, or therapy and read various self-help books.